While we realize emergencies and priority meetings do come up, if you no show your appointment you will be billed for the time missed. Cancellations can be done 24/7 by text/phone 505-239- 9644 or email star@southwesttherapy.com You can also contact your therapists directly if you have thier number by call or text. We generously give you up until 24 hours before your appointment time to cancel. This will give us time to go through our wait-list and try to fill the open position as we serve many veterans who use ride share and such to get in for thier therapy.